refund of the price difference between the two products within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed, with the application of the following conditions:

The consumer will ship the device to be replaced to Clenses  with shipping costs, and the consumer will bear the shipping cost of the new device.

In order to replace the product, it is required that the product be in its original condition and with the same thermal packaging that was enclosed in it, and that the consumer has not used the product or obtained its benefit, and Clenses has the right to inspect the product before replacing it to ensure its safety.

The new product is shipped to the customer after the arrival of the product to be replaced and to ensure its safety. The shipping and delivery period for the new product takes the same period for the new order as in the shipping policy.

The consumer is not entitled to replace the product in the following cases:

· If a defect appears in the product due to the consumer"s improper possession.

In the event that the provisions of the said replacement policy are available; The consumer has the right to exchange the product for another.



Return policy:



Without prejudice to the agreement and regular guarantee provisions, the consumer has the right to return the product provided to him by Clenses within 24 hours for a maximum of seven days from the date of receiving the product, and he is not entitled to return the product after the passage of this period, with the application of the following conditions:

The consumer ships the device to be returned to Be One Care with all accessories and stickers.

The full product shipping fee and electronic payment gateway fees will be deducted from the refunded value to the consumer.

To return the product, it is required that the product be in its original, intact condition and with the same thermal packaging that was enclosed in it, and that the consumer has not used the product or obtained its benefit, and Clenses  has the right to inspect the product before accepting the return to ensure its integrity.

The amount is refunded to the customer after the arrival of the product to be returned and examined within a period of 30 working days on this bank account in the event of payment in cash or through a credit card

. In the case of paying by Tabi or Tamara installments, the customer transfers the return amount and the service expenses in favor of the institution, provided that the paid installments are returned and the rest of the installments are canceled within 48 hours of transferring the return amount and receiving and examining the product

. Delivery of the product with all accessories to the shipping company after receiving the return request within 24 hours, and if the customer exceeds the specified period, the return request is considered canceled



The consumer is not entitled to return the product in the following cases:



· If a defect appears in the product due to the consumer"s improper possession.

In the event that the provisions of the mentioned return policy are available; The consumer has the right to return the product and get a refund.

. If the customer exceeds the specified return period according to the return policy



Manufacturer defect policy:

In the event that the customer receives the product, there is a defect, breakage, apparent defect, or lack of machine accessories. The customer has the right to contact customer service

Within a maximum period of 24 hours from receiving the product to replace the product completely without the customer incurring any shipping costs or additional expense

Cancellation policy:



Without prejudice to the agreement and statutory guarantee provisions, the customer has no right to cancel the order after confirming it.

The customer contacts customer service in the event that the customer wishes to cancel the order to discuss the possibility of canceling it in the event that it has not been shipped, or to start preparing it by the shipping company.



In the event of a return because the product was not received by the customer after shipment, the return costs will be fully deducted from the price of the product, and the remainder will be transferred to the bank account after we have received and examined the product.